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Frequently Asked Questions

While planning a wedding and choosing the perfect wedding dress can be enjoyable, we understand that you may have many questions or concerns. Below are answers to some of the most frequently asked questions we receive from brides.

Where are you located?Do I need an appointment?How long are appointments?Who should I bring with me to my appointment?VIP Signature Experience: Are you looking for an extra special shopping experience?What about undergarments?Can I take pictures during my appointment?What about food and drink?How far in advance should I purchase my dress?Will I need alterations?What forms of payment do you accept?What is your reservation/cancellation policy?

Interested in our new outdoor experience?

Book our outdoor experience while receiving the same personal attention and service as you would inside our boutique (up to 4 guests -- additional guests can tailgate.). Enjoy personal attention and refreshments in an open air experience. Please inquire.

Where are you located?

We are located in the heart of Shawsheen Village (intersection of Route 28 & Route 133) in Andover, MA -- in the historic Kiley Law Building.  On-street parking is available along Poor Street. You may park in the back parking lot. Note: the sign states 'For Law Office Only', however, parking is permitted.

Do I need an Appointment?

Yes, we want to know everything about your wedding so to give you our undivided attention please schedule your appointment.

How long are appointments?

We schedule our appointments for 90 minutes. We are not a salon that will rush you out the door when your time is up.  Selecting a wedding gown is an important process so we want you to feel relaxed and not pressured.

Who should I bring with me to my appointment?

Selecting your gown is one of the most intimate moments with your family and friends. Plan to bring any key decision makers with you. We don’t want anyone to miss the moment, so if someone can’t join in on the fun, you can Facetime them. Due to health concerns, we ask that you not bring children to your in-store or outdoor experience appointment.

We have limited space in the boutique and can comfortably host up to 4 guests. If you would like to include more people during your appointment, please call the salon to see if we can accommodate a larger party.

VIP Signature Experience: Are you looking for an extra special shopping experience?

  • Not your ordinary appointment. The VIP Signature Experience is exclusively for you to enjoy your friends and family in a private appointment. You will have the store closed for you and your party for two hours.
  • Enjoy mimosas and sweet treats for your guests.
  • One-on-one styling with our expert bridal stylist.
  • A special gift worth 10% off your gown, accessories, and bridesmaids purchase and take home a complimentary gift from Tulle.

Your bridal stylist will have a pre-appointment consultation with you so that when you arrive we can have gowns pulled ahead of time based on your personal style. Invite family and friends to make a social shopping event. We believe that buying your wedding gown should not feel like any other shopping trip and most of all stress free!

To book your VIP Signature Experience call to arrange your private experience.

Salon Reservation: $395

What about undergarments?

Your consultant will be popping in & out of the dressing room to help you into each gown.  So, please wear something you are comfortable in. Light colored undergarments, strapless bra, and Spanx (if desired) are suggested.

Can I take pictures during my appointment?

Yes! We love to have fun and add to your memories! So... snap away!

Skype or Facetime is a perfect solution for those that can’t be with you.  Make a special date with your loved ones to be ready in case you find the one and need their help in making your big decision!

What about food and drink?

We ask that you do not bring food/drink into the boutique, unless previously discussed with our staff. Please inquire if you would like to bring in champagne for your appointment.

How far in advance should I purchase my dress?

Dresses can take up to 5-8 months to produce, since it is being made to order. When you factor in shipping and alterations, it could be up to 10+ months for the total process. We suggest deciding on a dress at soon as possible so you have time built in for fittings and accessorizing. There are rush options for weddings under 6 months, but rush fees do apply.

If you have immediate needs we recommend shopping OFF the Rack for less. Angelic designer gowns, one of a kind, handpicked just for you all at amazing prices.

Will I need alterations?

All gowns need alterations to give it a perfect fit for your wedding day. Tulle has recommended seamstresses in the local vicinity that you can choose to go to.

What forms of payment do you accept?

We accept all forms of payment (cash, check, credit card). We prefer that you pay for your gown in full.  If you prefer to break up the cost a 60% deposit is required to order your wedding gown and the remainder is due upon arrival of your order.  Dresses sold "off the rack" must be paid in full.

Tips are welcome.

All Sales are Final. No exchanges or credits.

What is your reservation/cancellation policy?

Like a salon or spa, we require 72 hours notice of a cancellation so we can fill the appointment slot, otherwise a $75 cancellation fee will be charged.

If you are looking for a specific time, and it is not on our scheduler, please call for our availability.  We will try to accommodate you as best as possible.

Contact Information

Tulle Bridal
342 North Main Street
Andover MA 01810
United States
info@tullebridals.com
978-470-1002
Tulle Bridal
342 N Main Street
Andover, MA 01810
info@tullebridals.com
978-470-1002
Tulle Bridal Outlet
379 South Broadway
Salem, NH 03079
info@tullebridals.com
603-458-6116
Tulle Bridal Outlet LKN
137 Fast Lane
Mooresville, NC 28117
info@tullebridals.com
704-662-3680
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